Shipping Information

Shipping Policy

SHIPPING ADDRESS

We currently only provide shipping within Malaysia (Peninsular Malaysia, Sabah and Sarawak.)

We will ship to addresses provided in the billing address or shipping address during your purchase. Please ensure that correct address and reachable phone number are provided when completing your order.


We shall not be liable to any losses or damages in the event of an incorrect shipping address or unreachable phone number is provided.


SELF-PICKUP

You can choose to collect your purchases at:


Siber Callysta Sales & Services,

No. 8-02, Block K, Jalan GC 14,

Cyberjaya, Selangor, 63000, Malaysia.

Phone: 03-83227779, 011-23424866

Fax:      03-83227779

CONTACT / WHATSAPP : 012-7743779

Business Hour: 9.00am – 5.30pm (Monday - Friday)


Branch Office

No. 7, Aras 2, Anjung Dengkil, Kampus UiTM Dengkil,

Sepang, 43800, Dengkil, Selangor.


Once the order is ready for collection, we will send you an SMS message or email notification.

Please contact 03-83227779 / 011-23424866 for more information & details.



Shipping Time

All orders are delivered through our designated courier.


For Peninsular Malaysia

It usually takes between 3-7 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.


For East Malaysia

It usually takes between 5-7 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.


For Pre-Order
We may not be able to guarantee the estimated shipping date for Pre-Order item. We will ship out the pre-order item, the moment the item arrived.


Pre-order may also be delayed subject to processes/approval from Malaysian Customs Department.

**Kindly be informed that due to festive season (eg. Christmas, Chinese New Year & Hari Raya), online order received are not guaranteed to arrive on time. The delay maybe due to cut off date set by our courier service provider or overcapacity. 

** We shall not be liable to any losses or damages in the event of delay caused by the courier service provider.


TRACKING NUMBER

Once we processed the order, you would receive a tracking number.

You may also visit the link below to track your shipment once you’ve received the tracking number.


PosLaju

http://www.poslaju.com.my/track-trace-v2/


**The courier company might take up to 48 hours to update the tracking number into the tracking system. Please contact us again if you are still unable to track your order.

Risk of Loss

Every parcel delivered held a risk of being misplaced or damaged. It is strongly recommended to purchase additional insurance coverage especially for high-risk products as each parcel only has a basic coverage. In the event of such cases, we will not be responsible for lost or damaged packages.


If your tracking shows that your package has been delivered, it is advisable to check with your neighbours and family members to confirm if they have receive the item on your behalf.